Before we made any promises or presumptions we were better, we took an audit approach. After finding and sharing some simple and silly mistakes within their Google Ads campaigns, we moved forward as their new partner.
We upgraded their Shopify store to improve the Google Merchant feed. We rebuilt the local brick-and-mortar campaigns and a new Pmax shopping campaign. We fixed conversion tracking issues with the new GA4, as well.
After we took over, things got better quickly. Their cost per store visit dropped from $11.50 to ~$4.50. In four months, we dropped the average by more than half, and brought them into the black for the first time.